Do you have shitty TRUs near you?

Discussion in 'Transformers Toy Discussion' started by Alucard77, Nov 18, 2011.

  1. Alucard77

    Alucard77 Kaon Gladiator Champion

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    Do you guys have a shitty TRU by you? I literally have the worst TRU ever by me.

    There are 2 TRU stores by me. 1 of them, you call, you get a CS rep immediately, they check the stock and they ask if they can reserve it for you. The other one, you call, they have you on hold for like 5 minutes then they pick up the phone. You give them the item number, they put you on hold. Then another agent comes on the phone and says, hold please. Then they hang up. That's ok if that happened once. But no this happens every damn time you call. Already been on hold 3 times at 15 minutes at a time.


    Not to mention, they never have stuff on the shelves. It is always in the back of the store. Drives you mad.

    The only problem is that TRU is like 5 minutes from me. The other TRU that is awesome is like 1 hour from me. I may just drive to the other TRU to get my stuff.
     
  2. Quixote_Prime

    Quixote_Prime is missed.

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    My closest TRU has fabulous customer service but never seems to have much great stock.

    They were very helpful to me and the local TFW crew last year during the MP Grimlock hunt.
     
  3. MisterFanwank

    MisterFanwank Toy Industry Analyst

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    One I frequent has either awesome customer service, or shit service, although they try. Your best bet is to talk to the guys who have a little bit of weight and look "nerdy."
     
  4. Alucard77

    Alucard77 Kaon Gladiator Champion

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    In person, they are ok, I am actually have a guy there who is great. But even he says the store sucks.

    I don't even know why there is a phone number for that store.
     
  5. just1nj

    just1nj NERD GAZETTE

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    There was a shitty TRU here, but it converted to a shitty BRU.
     
  6. Grimlock_13

    Grimlock_13 Rattrap Teabag

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    I don't bother calling to check for things anywhere because no one knows what they're talking about...it's not their job to know specifcs. My local TRU isn;t too far from where I work so I can run by on my lunch break or when I have to get office supplies since Office Max is right accross the street from TRU.
     
  7. exomega255

    exomega255 Emerald Green

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    Yes I have a few, hence why I don't go.
     
  8. doomboy536

    doomboy536 Universe Onslaught fanboy

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    I wish I had a store that carried any TFs near me...:( 
     
  9. Fifam94

    Fifam94 GO AIR FORCE

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    Does BRU have TRU Stuff inside?
     
  10. exomega255

    exomega255 Emerald Green

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    Even if its Mudflaps?
     
  11. doomboy536

    doomboy536 Universe Onslaught fanboy

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    Yes. I'm that desperate.
     
  12. Lazerwave

    Lazerwave My Most Prized Treasure

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    I ain't complaining about mine. My toysrus is almost a 30-40 minute walk from my house.
     
  13. Alucard77

    Alucard77 Kaon Gladiator Champion

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    Calling for a 4th time today. Wish me luck.
     
  14. TwilightNero

    TwilightNero Maximal

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    I wish I had a TRU near me....closest one is a 2 hour drive away, and I don't have a car.
     
  15. daytimeninja

    daytimeninja Well-Known Member

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    The only shitty one that I can think of really is one that's literally 100 feet across from a porn shop. :) 
     
  16. Shadow Convoy

    Shadow Convoy Stealth Ops Commander

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    I'm an HR supervisor at a TRU and you guys have to realize how busy it is. Right now we have about 3 people at the service desk either doing returns or ringing up guests or searching online for products that people want if the store is out of stock. There are literally people waiting on line for the customer service desk to look up products so if they get phone calls to look up an item, chances are, the customer service computer is being used. If you want the help, WAIT for it. Its Saturday, the stores are busy. If you want quick service, call in February.
     
  17. MisterFanwank

    MisterFanwank Toy Industry Analyst

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    ^ But we have a strong send of self entitlement!

    :lolol 
     
  18. Thenames9

    Thenames9 D-d-d-d-duel!

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    I have a TRU with pretty bad stock, but decent customer service.
     
  19. Shark Jumper

    Shark Jumper さあ、お前の罪を数えろ

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    All the Toys R Us near me are infested by scalpers and yes they all have old ROTF crap collecting dust too.

    The fullerton one once had a store confused me for someone else, and a rep stopped me and claimed I was going to be banned due to some incident that happened the previous week (which I was never there). I visited this location a few months later, and they stopped going after me thankfully, but I'm still a little upset about that incident.
     
  20. Autovolt 127

    Autovolt 127 Get In The Titan, Prime!

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    Their are only Two regular TRU in Ottawa and they're both fine places.
     

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