Do you guys have a shitty TRU by you? I literally have the worst TRU ever by me. There are 2 TRU stores by me. 1 of them, you call, you get a CS rep immediately, they check the stock and they ask if they can reserve it for you. The other one, you call, they have you on hold for like 5 minutes then they pick up the phone. You give them the item number, they put you on hold. Then another agent comes on the phone and says, hold please. Then they hang up. That's ok if that happened once. But no this happens every damn time you call. Already been on hold 3 times at 15 minutes at a time. Not to mention, they never have stuff on the shelves. It is always in the back of the store. Drives you mad. The only problem is that TRU is like 5 minutes from me. The other TRU that is awesome is like 1 hour from me. I may just drive to the other TRU to get my stuff.