Dealing with Toy QA Issues

Discussion in 'Transformers Toy Discussion' started by ChrisW, Apr 10, 2008.

  1. ChrisW

    ChrisW Well-Known Member

    Oct 6, 2006
    Trophy Points:
    I have all three Real Gear cell phone Transformers on my desk at work. While all three are typically displayed in Robot Mode, I discovered a problem when transforming my Wire Tap V20 back into cell phone mode: he has two right arms. One arm is stamped with R1 and the other with R2; both have the power button on the arm panel and neither has the volume control button. The panel that makes up the forearm is not symmetrical, and thus doesn't fit together properly in phone mode.

    It has been well over a month since I got him, so returning him or exchanging him probably won't work. I don't know if I kept the receipt.

    What can I do to get a proper Wire Tap V20? Contact Hasbro support? Hope that somewhere out there somebody has a Wire Tap V20 with two left arms? Suck it up and buy another one?

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