Today I called the Hyatt event reservations line at 1-888-421-1442 to confirm my reservation for BotCon. This was the number that the BotCon organizers gave us to book our rooms (or through the website at https://resweb.passkey.com/go/DFUN). I had booked my hotel back in November and had received an automated e-mail containing a Hotel Reservation Acknowledgment number. I thought this would be sufficient. Well, imagine my surprise when I was told by the agent that there was a problem with the entire BotCon group reservations in transferring reservations made on this line or on the website to the actual local hotel's reservations system. Apparently they are two different systems, and this special event or group rate line transfer information over to the hotel's system. But because my information wasn't transferred to the Cincinnati Hyatt, I basically had no room reserved there as far as they were concerned, and if I would have shown up with just my acknowledgment number I would not have had a room! Fortunately the agent was able to rectify the problem and book me a room, as he said there were still rooms available at the BotCon rate. He also gave me an actual confirmation number (which is different than the acknowledgment number) which the hotel recognizes. This is true because when I tried to check my reservation on the Hyatt Cincinnati's website with my *acknowledgment* number, nothing was found. Now I tried with my *confirmation* number and I was able to view and change my reservation on their website! So to everyone who made reservations at the Hyatt through this central reservations line or site: please call them and/or the hotel to verify that your reservation is valid and get a *confirmation* number, so that you don't get a nasty surprise next week when you show up!