Hi guys! I've spoken with several of you and commissioned pieces from several of you. This post draws from some of those experiences and ultimately asks what your feelings are regarding communication between radicons/customers and the duration of time a project should take. Also, any advice on how to handle a situation when a radicon doesn't meet up with those expectations. (note: I am leaving out all names and hope you all do the same. This isn't intended as a platform to chastise OR reward particular radicons...rather, it is meant to see if there are general expectations and feelings on certain issues) I've been commissioning custom TF's for about 2 years now. In that span I've dealt with 14 different radicons on a good 30+ items and am about to get projects underway with 2-3 more. The artists range from the well-known to some of the lesser-known and the projects have ranged in cost from less than on hundred dollars to a couple thousand dollars. One universal across all of these transactions is that the artist has taken longer than anticipated to finish the project. I've had a project finish less than a month after it started and I've got one project that is 2 years old now. Yes, two years old! Further, I've dealt with radicons that communicate VERY well, always responding in a timely manner and often with pictures/update. At the same time, some of them have disappeared from months on end. So far, they've returned and resumed patchy communication, but it is harrowing to say the least. I don't mind waiting for quality work - I know radicons have lives outside of building my custom and likely have other projects they're working on. What really bothers me are two things. 1) Poor communication (not responding to emails/PM's) and 2) promising and then not delivering on a timeframe MULTIPLE times. If you combine the last two, the experience is no longer exciting. So, to the heart of this post: 1) What do you all feel is a reasonable time frame to complete a project? (I realize this will vary by size/complexity) Rephrased, how long can you realistically ask a commissioner to wait? 2) What do you all feel is adequate communication? How often is too often? 3) When a radicon takes an excessive amount of time (eg. years), what course of action should be taken? At that point, presumably, the commissioner hasn't had results with pm's/emails. Public action has many ramifications for all involved...at what point is that merited?