Canceling orders on BBTS

Discussion in 'Transformers Toy Discussion' started by Cyber-Scream, Jun 2, 2011.

  1. Cyber-Scream

    Cyber-Scream Well-Known Member

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    Hey guys, how can I cancel an order on BBTS? I read the policy and it said you can cancel it as long as it hasn't shipped yet. Right now my order is pending, but I can't seem to find a cancel option. Can someone help?
     
  2. Dr. Grimlockisking

    Dr. Grimlockisking Twitter @GrimlockIsKing TFW2005 Supporter

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    Pending or processing? if it's processing, not much you can do. If it's in pre-order status (My account-Preorders) you can adjust the quantity to 0 and hit update. If it's processing, you're SOL, and you can cancel it after the payment posts by going to your orders, then products, and then changing quantity again, but you only get BBTS Store Credit at that point.
     
  3. Cyber-Scream

    Cyber-Scream Well-Known Member

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    On the recent orders box it says pending, but when I view the product it says "this payment is currently being processed".

    And no this isn't a pre order item.
     
  4. Wyvern

    Wyvern Velvet Sanchez

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    I think you may be SOL. You'll only be able to get store credit.
     
  5. Scantron

    Scantron Well-Known Member

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    Unfortunately, you'll need to wait until the payment finishes processing before you can cancel...and you'll only be able to get store credit.
     
  6. Cyber-Scream

    Cyber-Scream Well-Known Member

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    K thanks guys.
     

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