BBTS-what the heck?!?!

Discussion in 'Transformers Toy Discussion' started by Torque, Nov 6, 2008.

  1. Torque

    Torque The WORDSMITH

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    i ordered a City Commander set about a month ago. i waited forever to get it. i decided to check the website-it said my order was cancelled! does this happen alot?
     
  2. ExVeeBrawn

    ExVeeBrawn Three dollar Nazi

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    Tends to happen if, say, your credit card gets declined. I bet BBTS customer service can explain why, though I'm sure it's too late to order another unit from them.
     
  3. Torque

    Torque The WORDSMITH

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    y too late? its still in stock
     
  4. Cascadia

    Cascadia Ion Storm

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    I would recommend calling Customer Service and find out what happened. Then you could try to re-order the set through customer service.
     
  5. Rattrap Primal

    Rattrap Primal Geek Overlord

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    check the balance on the card you used. If you have to put some into the account, do that and then reorder. Or use another card.
     
  6. Switch625

    Switch625 "Up, up, and away!"

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    It's been out of stock at BBTS for most of the last month. I noticed it was back in stock a week ago and immediately ordered it. It should be in my hands tomorrow.
     
  7. rodster6

    rodster6 Well-Known Member

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    My credit card was declined at first but they let me know in advance and gave me a few days luckily so I could sort it out before my order was cancelled. Did'nt they give you any prior warning?
     
  8. DeathStorm

    DeathStorm Snoochie Boochies

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    If you are a regular and good paying customer you can ask that they turn on the function where it allows you to do pre-orders without paying up front (I realize this isn't a pre-order thread here, but this is still useful info). They won't do this for everyone though.

    They did it for me so when I pre-order anything I have the option of selecting "I'll choose a payment method when the item is in stock". When it's in stock I get a notice and have 10 days to pay by paypal. I don't even have to keep a credit card on file with them. It's never been a problem.
     
  9. Torque

    Torque The WORDSMITH

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    nope, no warning-computer error maybe?
     
  10. Seawing

    Seawing Lurker of the depths Moderator

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    it is possible but you should call their customer service and find out what really happened. They may be able to help you.
     

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