Alright, someone has to explain me something. According to BBTS, when you use UPS as your shipping option, it indicates the brokerage fee is included (but they don't specify which portion of the shipping fee is allocated to that brokerage fee). Yet when I receive my package, UPS charges me the brokerage fee again! I emailed BBTS about this and they told me it must have been a mistake from UPS. I asked UPS and they told me BBTS isn't supposed to do that, only they can charge the brokerage fee. I only caught that problem for the last 2 shipments, but it probably happened before. What to do? Who to believe? How do I get my money back?