I bought this Ipod on April 14th at Best Buy, but never really used it much. I put about 300 songs on it, wanted to use it for my car mostly. This is the 4GB silver version, will hold about 1000 songs. There are no scratches that I can find anywhere on the ipod. Can't say that I've used the headphones at all. I paid $199.99 for the ipod, $39.99 for the ipod mini dock and $39.99 for the itrip mini(this will let you use your ipod through your FM radio anywhere). Every manual, CD, Paperwork, cord and wires are included with everything. Shrinkwrap is still on the Ipod box. This is as good as new as you can get. I spent $296.00 on this in April. Get it here cheaper. I need to sell. I will also include the original receipt from Best Buy, heck you could possibly take it back and get store credit.