Anyone deal with this before (ebay related)?

Discussion in 'General Discussion' started by Soundblaster1, Aug 15, 2010.

  1. Soundblaster1

    Soundblaster1 The Heisenberg of Toys

    Joined:
    Oct 4, 2004
    Posts:
    13,996
    News Credits:
    11
    Trophy Points:
    256
    Likes:
    +11
    I sold some things on ebay recently. A buyer BIN'd one, paid immediately, and all was well.

    Until I did my "alright it's a few days later" package tracking. It's being returned to me.
    So I asked the buyer what was up. He said "o yea i dont live tere any more send to XXXX YYYY ZZZZ"
    I said "Fine, but I need funds to do that. Mistakes happen, so I'll split the cost with you."

    Now he said he's not sending me any money outside ebay because he doesn't seem to realize that he's at fault.

    So I said I'd refund the price of the item, but not the cost of shipping because I fulfilled my obligations- it's not my problem if he doesn't live where he said he lived any more. There's a valid tracking number and there's a confirmed address in paypal that matches where the tracking number was bounced back to me.

    So how covered am I? If I'm out $10 in shipping, I'm out $10 in shipping...
     
  2. Tigertrack

    Tigertrack Back In The Game!

    Joined:
    Feb 8, 2010
    Posts:
    7,054
    Trophy Points:
    176
    Likes:
    +2
    That's a hard one. The buyer "SHOULD HAVE" updated his address when he moved. Sounds like you did everything right and he was wrong. I'd have him pay you the shipping fees.
     
  3. chrisr291

    chrisr291 Master of the Unknown

    Joined:
    Jun 3, 2009
    Posts:
    12,360
    News Credits:
    5
    Trophy Points:
    227
    Likes:
    +34
    Ebay:
    That is 100% his fault. As we all know, when you pay, paypal asks where to ship the items. If the guy was lazy and didn't change that, its his fault not yours. Why should you have to eat the shipping on something the buyer screwed up on?
     
  4. Soundblaster1

    Soundblaster1 The Heisenberg of Toys

    Joined:
    Oct 4, 2004
    Posts:
    13,996
    News Credits:
    11
    Trophy Points:
    256
    Likes:
    +11
    That's what I told him, he doesn't understand that he's at fault.
     
  5. Doug

    Doug Well-Known Member

    Joined:
    Jun 30, 2008
    Posts:
    6,692
    News Credits:
    1
    Trophy Points:
    192
    Location:
    Pensacola,FL
    Likes:
    +7
    How ignorant that dude is.
     
  6. firehawc_69

    firehawc_69 cloppers = ignore list

    Joined:
    Aug 12, 2008
    Posts:
    10,631
    News Credits:
    9
    Trophy Points:
    216
    Likes:
    +10
    The bummer is that PayPal will probably side with him as a buyer. They tend to screw over sellers. I'd say call them and forward them copies of your communication (if you can), see what they recommend.
     
  7. Tigertrack

    Tigertrack Back In The Game!

    Joined:
    Feb 8, 2010
    Posts:
    7,054
    Trophy Points:
    176
    Likes:
    +2
    Yep, completely the buyers fault in this case.
     
  8. sto_vo_kor_2000

    sto_vo_kor_2000 Banned

    Joined:
    Sep 4, 2004
    Posts:
    6,794
    Trophy Points:
    211
    Likes:
    +0
    I agree with this reconmendation...and add that you call paypal as soon as possible.

    Dont let the buyer be the first to notify paypal that theres an issue.
     
  9. Soundblaster1

    Soundblaster1 The Heisenberg of Toys

    Joined:
    Oct 4, 2004
    Posts:
    13,996
    News Credits:
    11
    Trophy Points:
    256
    Likes:
    +11
    I called Paypal and apparently now I'm getting a $10 credit from them.

    All I did was ask what their policy was.
     
  10. chrisr291

    chrisr291 Master of the Unknown

    Joined:
    Jun 3, 2009
    Posts:
    12,360
    News Credits:
    5
    Trophy Points:
    227
    Likes:
    +34
    Ebay:
    Hey! now you can buy my tigertron:lol 
     
  11. sto_vo_kor_2000

    sto_vo_kor_2000 Banned

    Joined:
    Sep 4, 2004
    Posts:
    6,794
    Trophy Points:
    211
    Likes:
    +0
    kool
     
  12. Da_Last_2_Walk

    Da_Last_2_Walk Da King Of Pre Rubs TFW2005 Supporter

    Joined:
    Mar 25, 2008
    Posts:
    2,041
    Trophy Points:
    181
    Likes:
    +0
    As long as you send the item to the address that is registered to the buyers paypal account, you are covered.

    You would not have been covered by paypal if you sent the item to a different address, and the buyer opened an item not received dispute.
     
  13. Rodimus Major

    Rodimus Major Custom User Title

    Joined:
    Apr 21, 2006
    Posts:
    2,936
    News Credits:
    1
    Trophy Points:
    207
    Likes:
    +3
    Ebay:
    Reasons like this are why I don't leave positive feedback until the buyer gets the item and is happy, and any problems that may come up are resolved.
     
  14. firehawc_69

    firehawc_69 cloppers = ignore list

    Joined:
    Aug 12, 2008
    Posts:
    10,631
    News Credits:
    9
    Trophy Points:
    216
    Likes:
    +10
    Heh. You're welcome. :p 
     
  15. jorod74

    jorod74 Psycholagnist (Ret.)

    Joined:
    Feb 8, 2007
    Posts:
    7,559
    News Credits:
    2
    Trophy Points:
    176
    Likes:
    +2
    Ebay:
    i don't understand why ebay sellers post positive feedback immediately after i PayPal something with BIN.
    I don't send Feedback till i get the item and make sure there are no problems.

    with your case, how are you supposed to know an addy is a dead one since Paypal or the buyer confirmed it? you can't be held responsible for it. glad it worked out for you.
     
  16. Thundercracker

    Thundercracker Contemptuous

    Joined:
    Jul 5, 2002
    Posts:
    1,685
    Trophy Points:
    176
    Likes:
    +0
    I recently bought a shirt for my sister that lives two hours away on ebay. Paid via PayPal and forgot to add my sisters address on Paypal so it could be sent there. Sent the seller an email asking him to send it there instead. Never got a response. My thought was that if it came to me, I would send it to her at my cost because it was my mistake in not adding the address via Paypal in the first place. Turns out that he sent it to her so all was good. But I was prepared to pay for my own mistake.

    They buyer should cover the shipping costs in your case. It was his mistake.
     
  17. megatroptimus

    megatroptimus Translatorminator

    Joined:
    Aug 17, 2006
    Posts:
    19,664
    News Credits:
    20
    Trophy Points:
    302
    Likes:
    +61
    Buyer 100% at fault. You do not need to pay for that.
     

Share This Page