From the website: "As of December 31st Ages Three And Up will no longer be in operation. I would like to thank everyone who has supported us over the years and am most appreciative of all the friends I have made over this time. After December 31st we will no longer take any more orders and all preorders with Ages Three And Up will be cancelled and refunds issued for all items we did not receive. All products that are on hold for orders will be finalized and shipped out. I apologize for the delays we have had and have done my best at getting items in but to no avail. We will also be closing our Metrotown location and from December 26th to December 31st everything on the site and in the store will be on sale at both locations. Again, thanks to everyone over the years. Spencer." While I did have my problems getting stuff from them I did FINALLY get them. Sad to see that he wasn't able to work out his problems.