I had Been waiting for a package since January from KO Toys... to their defense, its was on customs since february Now keep in mind im located in Mexico and ive buying stuff internationally for over 10 years, but is the first time i got this problem! Basically i contacted my postal service on mid march looking for answers, they told me to contact customs... then i called there and they told me to contact the postal service, i did it and again they told me to contact customs!!! (seriously, WTF????) After a while, i got a real answer, my package was in fact in the postal service customs (duuuuuuh) and it was there because one of the figures (A KO Henkei Sunstorm packaged, along with 8 loose cheap KOs), had a brand and several logos of products available in my country *(Really???) and they had to determine if they were for personal use or if i wanted to sell them here (Cmon!) If i wanted to free the package, i needed a customs agent to help me with all the paperwork and shit. I contacted a friend of my dad that imports alot of stuff from China and basically told me that getting that agent and doing everything that way, i would be expending another $200-300 USD in royalties and fees After that, i decided it wasnt worthy so i simply forgot the box. Then early april, i got a letter, telling me about the package and that i needed to contact the postal service I emailed that person, explained all my situation and there was another way to free the package, all i needed was to write a letter to the customs agency director telling him that my stuff was for personal use, with the exact ammount i paid and other things (i quickly got a copy of the paypal invoice as well my bank online statement). Apparently, with that info and the low value (it was like $190 usd, and i can import a maximum of $1000 usd without getting suspicious with customs) i could get another chance to get my stuff! But it wasnt that easy... The director didnt accepted my letter so in the end i simply said fuck it! And asked to return the box to China Eventually the package returned to KOtoys, told them about the situation, asked to send the Sunstorm loose and only paid $10 usd for reship the package... 10 days later i got it finally!!! Success!!! Just to find ALL the cheap KOs were shipped boxed and just the Sunstorm loose... *But who cares at this point? I got my stuff!!!! Yeaaaaaaah!!!!!