3A - Transformers: TLK - Optimus Prime, Bumblebee & Sqweeks - Premium Scale Figures

Discussion in 'Transformers News and Rumors' started by iOnlyEatEnergon, Jun 20, 2017.

  1. BeeWave

    BeeWave Well-Known Member

    Joined:
    Nov 22, 2018
    Posts:
    57
    Trophy Points:
    32
    Likes:
    +33
    That really sucks! On the positive, 3A CS has been really good for myself, and for others that I have read about. Hope your issues are resolved in a timely manner.
     
  2. Hazard

    Hazard Active Member

    Joined:
    Nov 18, 2018
    Posts:
    30
    Trophy Points:
    12
    Likes:
    +11
    Not a problem, I felt something under my finger pop out, so I held on for dear life to figure out where it came from.
    Due to the angle of the mallet, it really only makes sense for his left hand to hold it, otherwise it looks really weird. At least on mine. Thats fine by me because I wanted to display it in his left and have blaster right arm
     
  3. EndWar

    EndWar Well-Known Member

    Joined:
    Feb 17, 2010
    Posts:
    238
    Trophy Points:
    82
    Likes:
    +59
    So here's the reply from CS. Personally I feel it sounds unprofessional & very irresponsible. The case is simple, the figure is missing from the package. As a customer I want my figure back.
    "If the figure is lost by your local post office, we regret to tell you things we can do are very limited." ---> Sorry, I cannot accept this kind of reply; I've spent huge amount of money & I want my figure! @decemberist appreciate if you can share your view? Just try to imagine if you are in my situation...
    IMG_20190104_145711.jpg
    PicsArt_01-04-03.35.13.png
     
    Last edited: Jan 4, 2019
  4. decemberist

    decemberist Well-Known Member

    Joined:
    Jun 8, 2006
    Posts:
    187
    News Credits:
    4
    Trophy Points:
    162
    Likes:
    +343
    Twitter:
    Instagram:
    Nothing I can comment on. It's a very bizarre and unfortunate situation. You'll need to make a claim with your postal carrier and customs, like CS mentioned. After they conduct their investigation, follow their instructions and keep CS updated on the situation as it progresses. CS will provide any help and info they can.

    HK can cross check the weight of the package from the initial shipment/customs declaration and see that the figure or figures were indeed there because of the weight. Each figure is boxed up, then the box is shrink wrapped, then placed in the shipper box, taped securely, and weighed for shipment. If the package arrived with missing or torn up shrinkwrap/clear wrap inside the shipper or if there are multiple layers of tape on the shipper, then those are potential signs of theft/tampering.
     
    • Like Like x 1
  5. OriginalFire

    OriginalFire Well-Known Member

    Joined:
    Feb 9, 2014
    Posts:
    5,910
    News Credits:
    3
    Trophy Points:
    247
    Likes:
    +1,412
    Hey when will we see the new Bumblebee stuff. It's January ( I'm being bad, but its awesome stuff)
     
  6. OriginalFire

    OriginalFire Well-Known Member

    Joined:
    Feb 9, 2014
    Posts:
    5,910
    News Credits:
    3
    Trophy Points:
    247
    Likes:
    +1,412
    Sorry bout your troubles man
     
  7. EndWar

    EndWar Well-Known Member

    Joined:
    Feb 17, 2010
    Posts:
    238
    Trophy Points:
    82
    Likes:
    +59
    @decemberist Thanks for replying. When I received the package, the outside carton was perfectly seal with the carton tape. When I opened the package, I did noticed that the plastic bag was torn from top side & there was no any shrink wrap, so my thought is this package has been tempered.

    Although I will try to file this case to my local courier, but I dont think I will get positive outcome out of this. Most likely no party here will take responsibilty & looks like I'm the one who lost here... This is really a huge disappointment to me as a customer.
     
  8. Eman27

    Eman27 New Member

    Joined:
    Dec 31, 2018
    Posts:
    2
    Trophy Points:
    2
    Likes:
    +1
    Instagram:

    was the shipper brown box retaped on top of the original tape? if someone opened it they would have to retape it back and you should be able to spot that easily. doesnt look like it from ur pictures?
     
    • Like Like x 1
  9. XIII

    XIII Well-Known Member

    Joined:
    Apr 12, 2009
    Posts:
    725
    Trophy Points:
    172
    Location:
    Tampa
    Likes:
    +562
    In the past, 3A CS has basically told me that they cannot or will not help. I have all their Transformers releases (all but my SS bought from Bambaland cause they botched my orders) and most of them have required repair of some kind which they have declined. I have a TF3 BB with parts missing from it's head and they told me to take a hike (they told me they would not help). They canceled my SS orders (I ordered 2 from Bambaland) and didn't tell me. My experience with their CS has been lousy.

    This is the first time they have actually offered to help but they are certainly drawing it out. The parts are broken and not repairable but I have to send the parts back to them at my own expense and wait 60 days while they attempt to repair and only after that evaluation will they replace. They could send me the replacement parts and I could send them the damaged parts at the same time and then they could refurbish the parts as they see fit, but NO. Still kinda lousy...

    Very unfortunate. But, they are correct. Packages are supposed to be weighed at every transfer point. It is a mystery how this could happen. Why would someone take just the figure and not the accessories?
     
  10. Johntimus Prime

    Johntimus Prime Singlehandedly keeping Toyhax in business

    Joined:
    Aug 13, 2015
    Posts:
    5,858
    News Credits:
    1
    Trophy Points:
    282
    Likes:
    +2,413
    Considering these are some of the most expensive Transformers toys out there, don't transform, and are made in limited quantities, there's no excuse for that kind of terrible customer service. I'm sorry this happened to you, man. As someone who collects MPs, and had a scare with an MP-36 with a broken hip skirt panel, but thankfully I got that replaced as I went through the store itself.
     
  11. DavidPrime

    DavidPrime Active Member

    Joined:
    Dec 14, 2017
    Posts:
    41
    Trophy Points:
    27
    Likes:
    +42
    I am so sorry this has happened to you. I hope everything works out. Please do keep us updated.
     
  12. BeeWave

    BeeWave Well-Known Member

    Joined:
    Nov 22, 2018
    Posts:
    57
    Trophy Points:
    32
    Likes:
    +33
    Really sorry to hear that. I've had a rather similar story, several figures, basic issues, all ultimately resolved, though some address issues did require a more stern follow up request.

    This
     
  13. stormshadow0621

    stormshadow0621 Well-Known Member

    Joined:
    Nov 11, 2009
    Posts:
    307
    News Credits:
    1
    Trophy Points:
    82
    Likes:
    +15
    My bumblebee shipped Dec 26, but the tracking hasn't shown any movement since then...anyone else on the same boat?
     
  14. FACEBOX

    FACEBOX Well-Known Member

    Joined:
    Feb 5, 2015
    Posts:
    528
    News Credits:
    3
    Trophy Points:
    172
    Likes:
    +493
    Due to this issue it is seriously the best option to record yourself opening any package. It resolves any doubt regarding out of the box damages or missing items.

    A completely missing item is very weird, but it is possible. Hopefully your local courier will resolve this through their insurance.
     
    • Like Like x 1
  15. World Prime

    World Prime Za Warudo!

    Joined:
    Dec 2, 2006
    Posts:
    5,598
    Trophy Points:
    287
    Likes:
    +9,612
    Ebay:
    Oh no I'm definitely gonna do this when I get my Prime (if I EVER fucking get it) now I'm all scared his waist will be broken or he will be missing entirely!
     
  16. robb0429

    robb0429 Well-Known Member

    Joined:
    Jul 1, 2011
    Posts:
    1,350
    Trophy Points:
    177
    Location:
    Lehighton, PA
    Likes:
    +147
    Ebay:
    Instagram:
    Yeah, IF you order strictly from Bambaland. Otherwise you're screwed like me.
     
  17. Hazard

    Hazard Active Member

    Joined:
    Nov 18, 2018
    Posts:
    30
    Trophy Points:
    12
    Likes:
    +11
    Finally got an update on my busted Prime, should be shipping late January/early February. Fingers crossed no delays.
     
    • Like Like x 1
  18. BeeWave

    BeeWave Well-Known Member

    Joined:
    Nov 22, 2018
    Posts:
    57
    Trophy Points:
    32
    Likes:
    +33
    Glad to hear!
     
    • Like Like x 1
  19. DavidPrime

    DavidPrime Active Member

    Joined:
    Dec 14, 2017
    Posts:
    41
    Trophy Points:
    27
    Likes:
    +42
    Wow they just announced DLX Blitzwing on their Instagram. Looks insane. Really hope they do Soundwave.
     
    • Like Like x 1
  20. BeeWave

    BeeWave Well-Known Member

    Joined:
    Nov 22, 2018
    Posts:
    57
    Trophy Points:
    32
    Likes:
    +33
    Yes, he looks really good, really excited for what more 3A had for us! The line just continues to improve!! I would snatch up a premium Soundwave in a heartbeat!!! Here's to hoping that actually becomes a reality!
    3A DLX Blitzwing
     
    • Like Like x 1

Share This Page