20th prime issue

Discussion in 'Transformers Toy Discussion' started by Lumpy, Apr 24, 2007.

  1. Lumpy

    Lumpy Taylor Swift Actionmaster Super Mod

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    my cousin bought the recent 20th prime, but when he opened it and started looking at the directions, he noticed he was missing the matrix and apparently the gray box its housed in....and TRU wont take it back or exchange it, cuz they dont have anymore....anyone know what to do? or have an extra piece?
     
  2. Draven

    Draven Banned

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    If he bought it and it's defective, then surely they should take it back.
     
  3. RHansen

    RHansen Sir. Ranbotnic Veteran

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    ya thats bullshit if they aren't taking it back, talk to a manager if need be, it will be returned.

    granted they cant exchange it for another, but a refund is possible
     
  4. Keiichitron

    Keiichitron Not a physicist, dammit

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    they should take it back for a refund, though obvioulsy if they don't have any they won't exchange it. you could try contacting hasbro.
     
  5. Los

    Los Now you see me...

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    I would also try contacting Hasbro. They maybe able to send you the parts you need.
     
  6. rework

    rework The Voice of Experience

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    If it was incomplete when you opened it, Hasbro should certainly send you the parts. This isn't a $5 toy. They should want a happy customer on this.
     
  7. Lumpy

    Lumpy Taylor Swift Actionmaster Super Mod

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    yeah, i told him thats what he should probably do....though i told him not to buy the new TRU one anyway, but to get the old battle damaged one, but whatever....its all gravy....i need to call him later....does anyone know the hasbro customer service number already?
     
  8. Toonces

    Toonces Domo

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    Check the Hasbro website.

    The internet it your friend :thumb 

    Edit: Took about 10 seconds to find, its on this page http://www.hasbro.com/default.cfm?page=cs_contact
     
  9. Triformis

    Triformis Insecticon Fanatic TFW2005 Supporter

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    Yeah, most TRUs (here, anyway) are now staffed by assholes who won't take stuff back. I could go on all day about the horrors I've endured, but that'd be lame to read.
     
  10. Lumpy

    Lumpy Taylor Swift Actionmaster Super Mod

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    thanks, i was gonna look after work, then forgot....
     
  11. Motor_Master

    Motor_Master Lets the balls touch TFW2005 Supporter

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    Hmm if you're talking about the original release of the 20th anniversary Prime and not the one that was released last year, then I can see where TRU is coming from as that version hasn't been in stock for quite sometime.

    However as the new version is the same as the old (minus the paint job), Hasbro should be able to send you the parts I would hope.
     
  12. Lumpy

    Lumpy Taylor Swift Actionmaster Super Mod

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    sorry, i wasnt clear, he bought the new one, though i told him to find the old one...but yeah, he's gonna call hasbro and hopefully get the pieces....
     
  13. Nerdling

    Nerdling Plastic Crack Addict

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    Was he entirely black? He might have given the matrix to Ultra Magnus before they boxed him :p 
     
  14. Lumpy

    Lumpy Taylor Swift Actionmaster Super Mod

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    UPDATE

    so my cousin talked to hasbro, and they said they dont have loose parts so he was outta luck....and TRU wont take it back, so he's stuck with a matrixless prime....might as well be ultra magnus now....
     
  15. Motor_Master

    Motor_Master Lets the balls touch TFW2005 Supporter

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    How long ago did your cousin get it? As it's defective from the store, TRU should at least give him store credit, if he still has the receipt. If you can get everything back in the package and retape it, so it doesn't look like it's been opened, then he could just try returning it with the receipt and just tell them he doesn't want it and that he didn't open it.

    Hell if TRU will take back a Cyberton Metroplex with a power ranger zord in the box, then they should take back a resealed Prime.
     
  16. seven

    seven RIP Poopers 4-1993/5-2008

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    Hasbro sent me a prepaid shipping label for the Cybertron Wheeljack (whatever his real name is) when I got one without the headlight assembly. All I had to do was box it up and they sent me a new one, I don't see why this wouldn't work the same considering he's still stocked with their online store.
     
  17. Lumpy

    Lumpy Taylor Swift Actionmaster Super Mod

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    i dunno....maybe he could just buy one from the store and then send it back....ill have to call him again....
     

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