How do I contact Hasbro About QC Problems?

Discussion in 'Transformers Toy Discussion' started by Bossguy, Jan 30, 2013.

  1. Bossguy

    Bossguy Banned

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    Hello everybody, I recently received a kickback from amazon, and I found out just now that my kickback was mis-assembled. Do you know where I can contact Hasbro about this problem?
     
  2. Bountyan

    Bountyan Well-Known Member

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    I think you're better off contacting the Amazon retailer than Hasbro itself.

    I barely know shit about Amazon so I ignore my ignorance if the Amazon retailer is Hasbro.
     
  3. ScottyP

    ScottyP Got The Touch

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    What ^ said. If you contact Hasbro and send it back in to them, be prepared to get a Prime Bumblebee as a replacement, or something equally random.
     
  4. bagofshhh

    bagofshhh Well-Known Member

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    But if you want to contact them, according to HTS, this is how:

    How can I contact the HasbroToyShop.com Customer Service Center?
    There are 2 simple ways to contact our Customer Service Center:
    • E-mail: [email protected]
    • Phone: 1-800-408-0052 (8 AM - 8 PM EST, Monday - Friday, 10 AM - 6:30 PM Saturday)
     
  5. firehawc_69

    firehawc_69 cloppers = ignore list

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    Yeah, go through Amazon, not Hasbro. They'll send you something they consider "equal" value.
     
  6. Iconicon

    Iconicon Well-Known Member

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    Don't contact Hasbro Toy Shop. They are not the same as Hasbro itself.

    If you want to contact Hasbro directly you have options here:
    Hasbro Online Customer Service | Hasbro

    However, as has been advised do not waste your time with them. Be ready for them to tell you to send it back and they will send you most likely a coupon.

    Contact Amazon or the seller on Amazon if the item was not sold directly by Amazon.
     
  7. Atomatron

    Atomatron Well-Known Member

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    Ebay:
    stand in a hurricane and try to pizz the storm away

    that has better luck
     
  8. Dachande

    Dachande MULTI-QUOTE- USE IT. Super Mod

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    Back in the day, if you got a figure with a broken or missing piece, all you needed to do was write them a nice letter (the paper kind) and explain the issue. They'd send either the part or a full replacement in about a month. Of course, this was back during the days of 'points' and mail-aways, so the times have really changed.
     
  9. Nevermore

    Nevermore It's self-perpetuating a parahumanoidarianised!

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    Considering I work for Amazon, I can assure you that no, we are certainly not Hasbro. ;) 
     
  10. yesidoknow

    yesidoknow Well-Known Member

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    To get another one, I'd go through amazon. But you can still call hasbro and complain. I did over FE Bulkhead and his bicep swivel.
     
  11. Bossguy

    Bossguy Banned

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    Thanks everybody, I contacted Amazon about the problem and mailed kickback back to them. Lucky for me, kickback was in stock at that time so I ordered another one.